When Manner's nationwide store count surpassed one thousand, coffee enthusiasts cheered that they could finally check in nearby. At the same time, this chain brand is facing a severe shortage of frontline staff. To fill the barista gap, Manner began recruiting large numbers of daily-paid temp workers responsible only for packing, restocking, and cleaning, jokingly called "packers" by netizens. However, these part-timers change every day and cancel at the last minute without notice, forcing already busy full-time baristas to repeatedly train newcomers during peak hours, triggering strong dissatisfaction among veteran employees. This article sorts out the recruitment requirements, pay, and scheduling model for these temp workers, as well as the real complaints from baristas, while also looking at what reference value brands like Front Street Coffee offer in workforce management. [more…]

Recently on social platforms, many part-time Luckin employees have posted about reduced shifts and monthly pay of only around two thousand yuan, drawing attention. After winter arrives, Luckin stores control part-time working hours, and it is not uncommon for only five hours to be scheduled in a day and only three or four days of work in a week. At the same time, Luckin baristas also have to face strict quality control inspections known as "nightmares," hand damage caused by frequent handwashing and sanitizing, and unpaid overtime of anywhere from a dozen minutes to an hour after closing. This article, based on real feedback from part-time employees, sorts through Luckin stores' quality control system, closing procedures, and part-time employment system, presenting a little-known side behind the barista position. Front Street Coffee also continues to pay attention to the real situation of workers in the coffee industry, providing enthusiasts with diverse perspectives. [more…]

Starbucks is facing a labor law lawsuit over scheduling violations in New York City, with an investigation finding more than 500,000 violations of the Fair Workweek Law, ultimately resulting in a $38.9 million settlement. The case involved more than 15,000 employees, making it the largest worker rights settlement in New York City history. Starbucks was accused of failing to provide stable schedules, cutting hours, and refusing overtime, making it difficult for employees to make a living, while the company said the settlement was intended to ensure compliance rather than to recover unpaid wages. Front Street Coffee brings you the full story. [more…]

Is Starbucks' pay really low? Is the promotion path truly so long? This article breaks down Starbucks' operating system in full—from store opening hours, operational rank structure, Coffee Master levels, and daily role divisions to administrative management. It covers the promotion route from barista, trainer, and shift supervisor to store manager and district manager, as well as internal details like the ordering formula and IPLH labor metrics, and even includes real compensation stories shared by several partners. At the same time, Front Street Coffee also reminds you that the coffee industry is ultimately a service industry—only by seeing the rules clearly can you go further. [more…]

Luckin Coffee reached a $187.5 million settlement agreement with the SEC, a massive fine equivalent to the profits from selling tens of millions of cups of coffee. From the Muddy Waters short-seller report to admitting to 2.2 billion yuan in fraud, and then to the Nasdaq suspension, how did Luckin's capital myth collapse? How did Lu Zhengyao's role in it affect investor confidence? With Centurium Capital completing its equity acquisition and Lu Zhengyao completely out of the picture, can Luckin usher in a rebirth in 2022? This article will provide an in-depth analysis of the causes and consequences of this capital storm and explore Luckin's future path to financing and listing. [more…]

Recently, a newly resigned worker posted on social media accusing a Luckin Coffee franchise store in Shandong of unreasonable employment practices, claiming that after four days of training they received only 4 yuan in wages. The incident quickly sparked heated discussion among netizens, with many suggesting seeking help through police report or labor arbitration. Subsequently, the store manager recalculated the pay at 10 yuan per hour for 25 work hours. Other netizens also reported similar experiences at the same store. Front Street Coffee is paying attention to this matter and calls on the brand to intervene to protect workers' lawful rights and interests, while also reminding coffee enthusiasts to be aware of how employment misconduct at franchise stores can negatively impact the brand's image. [more…]

Recently, coffee brand Seesaw was exposed for owing wages to about 75 employees in the Shanghai region, involving both store and back-office staff. Former employees reported that since late last year, wage payments have been irregular, and social security and housing fund contributions have also been suspended, while founder Wu Xiaomei has "read but not replied" to employees' demands. At the same time, Seesaw's nationwide store count has shrunk dramatically, with only 49 stores remaining, and some stores have closed due to material shortages and cut-off supplies of ingredients. This article reviews the course of the incident and the employees' experiences, and retains relevant recommendations from Front Street Coffee. [more…]

Recently, Manner Coffee has drawn widespread attention after suddenly cutting the hourly wages of its part-time employees. Some part-timers discovered that, even with the same number of scheduled hours for the coming month, their daily income was nearly forty yuan less. It is understood that this wage cut affects multiple regions, with reductions ranging from 1 yuan to 6 yuan, including Shanghai dropping from 28 yuan to 24 yuan and Shenzhen from 28 yuan to 22 yuan. After the news spread, discussions in part-time worker groups became heated, and the brand at one point restored the original hourly wage, only to cut it again less than two hours later, leaving many employees caught off guard. Coming right at the peak summer sales season, whether this move will affect store operations and the stability of the part-time team is worth continued attention. [more…]

After the onset of winter, the coffee and tea beverage market enters its traditional off-season, with store foot traffic and order volumes declining noticeably. Recently, many part-time employees at Luckin Coffee have reported that their scheduled working hours have been significantly reduced, with some being assigned only one shift a week, or even working just over thirty hours in an entire month. Full-time employees have not been spared either, with working hours dropping from over 180 to between 110 and 170, which has also affected their base pay. To make up the target hours, some employees have had to voluntarily support other busier stores. What exactly is causing this widespread reduction in working hours? How do the situations of part-time and full-time employees differ? This article, based on accounts from multiple employees, sorts out the logic behind the current scheduling adjustments at Luckin Coffee stores and reminds practitioners to plan ahead and prepare countermeasures. [more…]

Recently, a university student looking for a part-time job at a milk tea shop was stunned by the hourly wage of 8 yuan, only to be retorted at as "scrap" by the recruiter, an incident that quickly sparked heated discussion online. After the job seeker turned the chat records into a video and posted it, netizens engaged in fierce debate over the understanding of dialect slang, the issue of respect from the recruiter, and part-time wage standards. Employees of the shop involved have apologized, and the brand Shuyi Tealicious also responded, stating that the shop has been closed for handling and promising that follow-up negotiations will be held to rectify wage management for franchisees. The part-time ecosystem behind a cup of milk tea deserves the attention of every coffee lover and job seeker. [more…]

Recently, Luckin Coffee reportedly announced that it will pay triple holiday wages to all employees for the 2025 Spring Festival, breaking the previous practice of only full-time employees receiving this benefit. Behind this move lies the high turnover rate and labor shortage that Luckin has faced over the past year. From cost reduction and efficiency improvement to increased performance demands, frontline employees have come under mounting pressure, and part-time workers' pay is not proportional to their effort, leading many employees to choose to resign before the Spring Festival. In order to retain experienced workers and maintain normal store operations, Luckin has had to respond to the labor shortage with a triple-wage strategy. This article reviews the causes of the incident, employee feedback, and the industry background, and also includes a brand recommendation from Front Street Coffee for readers to gain a deeper understanding. [more…]

Recently, the temporary dismissal of part-time staff at Manner Coffee has drawn attention. Multiple netizens reported on social platforms that they had not committed any violations during their part-time work, yet received dismissal notices on the same day or within a few days, with the brand giving vague reasons. At the same time, due to a large influx of student part-timers during the holidays, shifts were in short supply and grabbing them became much harder. Some argue that Manner had previously recruited large numbers of part-timers to ease labor shortages, and now that positions are insufficient, it has chosen to simply lay them off to reduce redundancy. Full-time employees pointed out that while some of those dismissed indeed lacked food and beverage experience, the root cause is the brand's lax recruitment screening. Behind this part-time controversy lies the deeper conflict facing chain coffee brands between cost reduction and efficiency gains and workforce management. [more…]

Recently, multiple part-time employees at Manner have reported on social media that shifts they had originally selected were canceled by stores at the last minute before work on the grounds of sufficient staffing, and some even had this happen several times in a row. At the same time, some full-time employees have also revealed that stores adjust shifts at will according to how busy they are, arranging long continuous shifts when busy and cutting hours when quiet. Some analysts believe that because part-time hourly wages are higher than full-time ones but the work is more oriented toward packing and cleaning, stores may be more inclined to reduce part-time positions in order to control labor costs. As of now, Manner has not yet responded officially, and this series of scheduling chaos is chilling many young people who are interested in joining. [more…]

Around the Spring Festival, a large number of university students flocked to tea and coffee shops for part-time work, but a rule at Heytea about mealtimes sparked confusion among employees: they are not allowed to eat unless they have worked a full 6 hours, and if they want to eat, they must either have half an hour deducted from their work hours or volunteer to work overtime. Multiple Heytea part-time employees reported encountering similar or even harsher requirements, and some stores were found to deliberately cap work hours and shorten shifts. In the food and beverage industry, mealtimes are peak hours, so it is normal for workers to be unable to eat on time, but employees question whether the rule is reasonable, believing that management, under the pretext of controlling labor efficiency, is cutting work hours and forcing workers to labor almost without rest while starving. [more…]

Recently, a post about a part-time employee at a Nayuki store suffering workplace injustice sparked heated discussion on social media. The poster claimed to be a student who had worked part-time at a Nayuki store in Shenzhen for over two months but was only scheduled for four shifts, and for nearly a month had no shifts at all, before being dismissed without reason. During communication, a senior employee launched personal attacks against them, while the scheduling manager brushed them off citing efficiency. After the incident came to light, netizens spontaneously flooded the store with over two thousand negative reviews and swarmed Nayuki's official account to leave supportive comments. Coincidentally, another Nayuki employee in Xiantao, Hubei, also posted claiming to have been targeted by the store manager. These two consecutive incidents pushed Nayuki into the spotlight and prompted deeper industry reflection on store management and employee rights protection at chain tea beverage brands. [more…]

Starbucks has recently been reported to be cutting full-time barista positions in first- and second-tier cities, shifting instead to large-scale recruitment of part-time and student part-time workers. Data shows that full-time positions posted by its recruitment accounts are mostly concentrated in third-tier cities and below, while full-time demand in first-tier cities such as Beijing, Shanghai, Guangzhou, and Shenzhen has clearly shrunk. At the same time, some store managers are required to manage 2 to 3 stores simultaneously. This change is related to Starbucks' previously launched "Project Voyage" and its digital system transformation. Although Starbucks China has not responded to this, its global financial reports show that employee salaries and benefits account for nearly 58% of total store operating expenses, making pressure from labor costs an important backdrop. Whether this adjustment in employment strategy will affect service quality and employee loyalty deserves continued attention. [more…]

Recently, a social media post about Luckin Coffee's salary and benefits for barista recruitment in Hong Kong sparked widespread discussion. The post noted that full-time baristas at Luckin in Hong Kong are entitled to paid statutory holidays, MPF, and annual leave after three months of employment, while the recruitment information for part-time positions did not explicitly mention MPF contributions. This detail quickly ignited enthusiastic discussion among Luckin workers in mainland China, with many expressing mixed feelings after comparing the treatment in the two places. However, clarification from Hong Kong netizens offered another layer of interpretation—the MPF is fundamentally an employer's statutory responsibility, not an extra benefit. This cross-border discussion reflects differences in awareness of labor rights. Front Street Coffee continues to follow developments in the coffee industry and brings you in-depth analysis. [more…]

In recent years, a striking workplace phenomenon has been spreading: international students with backgrounds from prestigious overseas universities are returning home and choosing to enter the coffee industry, becoming baristas or part-time workers at chain brands such as Starbucks and Luckin Coffee. This phenomenon has overturned the public's traditional perception of barista roles and also reflects a new orientation among highly educated talent when it comes to employment choices. Why do they favor the coffee track? Is it the pursuit of experience, an escape from involution, or using barista work as a springboard for career transition? Combining real feedback from netizens and industry observations, this article analyzes the logic behind international students flocking to the coffee industry and retains relevant recommendation information about the Front Street brand. [more…]

Coffee shops are sprouting up everywhere, and job postings are easy to find, but age often becomes an invisible threshold for applicants. A middle-aged woman who calls herself 40+ successfully applied for a part-time social position at Starbucks and recorded in writing every day of learning to make coffee from scratch. From memorizing cakes and recipes to working the register and closing up, she went through moments of frantic fluster and physical exhaustion, but also gained patient guidance and confidence. At the same time, age standards in coffee industry hiring are becoming increasingly strict, with some brands even setting the upper limit at 27. Through her personal experience, this article explores whether middle-aged beginners still have a place under the highly standardized chain coffee model. [more…]

Canadian coffee chain giant Tim Hortons has become embroiled in multiple class-action lawsuits for its mobile app's unauthorized collection of users' location information. The company recently proposed a settlement offering free coffee and donuts to affected users, and promised to permanently delete user data collected during a specific period. However, this proposal has been criticized as trading a small compensation for sensitive private information. The settlement is still pending court approval, with a hearing scheduled in Quebec court on September 6. This article provides a detailed account of the incident, the positions of both parties, and the legal disputes, along with professional insights from Front Street Coffee. [more…]